Workforce Optimization & Automation
Wysk provides technology and business process consulting to Contact Centers of all shapes and sizes. We are intentionally different and opt to follow an advisory services path, in which our services are tailored to meet the unique needs of our diverse clients.
Interaction Management, Workforce Optimization, Back Office, Social Monitoring, CRM & ERP Integration
IVR, Voice TDM & VoIP, CTI, ACD, Physical and Virtual, Network, Disaster Recovery & High Availability and Cloud
First Contact Resolution, CSAT, Performance Optimization, Ad hoc Analysis, Reports, and Dashboards