Workforce Optimization & Automation

Wysk provides technology and business process consulting to Contact Centers of all shapes and sizes.  We are intentionally different and opt to follow an advisory services path, in which our services are tailored to meet the unique needs of our diverse clients. 

 

Applications

Wysk Contact Center Solutions

Interaction Management, Workforce Optimization, Back Office,  Social Monitoring, CRM & ERP Integration  

Infrastructure

Wysk CRM Solutions

IVR, Voice TDM & VoIP, CTI, ACD, Physical and Virtual, Network, Disaster Recovery & High Availability and Cloud

Analytics

Wysk Contact Analytics

First Contact Resolution, CSAT, Performance Optimization, Ad hoc Analysis, Reports,  and Dashboards